F.A.Q

OnlineSteroidStore FAQ

Shipping & Ordering

Payment questions

General Questions

Shipping & Ordering

Q: Is a signature required for shipping?

A: Since our shipment is not a recorded/registered method of shipment, it does not require a signature upon delivery.

Q: Is there a minimum order

A: Yes, Minimum orders are $200

Q: Do you ship to P.O. Boxes?

A: Yes, we ship to P.O. Boxes.

Q: How long does shipment process take?

A: Estimated delivery time for our Shipment is usually 7-14 working days, based on experience using regular post.

Q: How are bulk/large quantity orders shipped?

A: If the order is large enough to not fit in the same shipment envelope as a small sized order, we guarantee the order will be divided into the necessary amount of packages. No matter how large your order is, we reassure you the same discretion level and repackaging is used as with a small sized order.

Q: How are products shipped?

A: Products are packed with the upmost discretion, in plain white or brown boxes, packed tightly with bubble wrap and packing to make sure your products are not damaged.

Q: How do I change my order after it has been placed?

A: Unfortunately, we do not make any manual changes or cancellations to pending orders. Since the order process is entirely computerized, it is much faster, more efficient and less problematic to place a completely new order. So, if you wish to make changes to your order, simply place a new order and disregard your former order number (it will automatically be cancelled and removed from our system if payment is not made within 60 days). NOTE! Since order cancellations are not accepted once payment is received, you must make necessary order changes before payment is made.

Q: Is there a possibility for a shipping delay?

A: There are occasions when delivery is delayed due to Postal Services procedures (we ship only by regular mail, because it is the safest),however on those occasions delivery might take a little longer, up to about a month.

Q: What is the cost of shipping?

A: Cost of shipping worldwide is 30$USD

Q: Is a signature required for shipping?

A: Our shipping method requires no signature from your side upon delivery.

Q: Which country do you ship from?

A: We use various shipping points in different European countries.

Q: Which countries do you ship to?

A: We ship worldwide.

Payment questions

Q: Where do I send my payment?

A: Information on where to send your payment is provided after you place an order, and is sent directly to your e-mail address. Please, follow the payment instructions carefully to avoid unnecessary delay.

Q: What is the best method of payment?

A: Western Union is easiest, the quickest and most reliable way to get your money accross to us.

General Questions

Q: Are your products fakes?

A: All our products are 100% original coming directly from the manufacturer, we dont have any middle men.

Q: Are you a legitimate company?

A: We are a professional internet mail order service, we have been established for approx 5 years, and customer satisfaction is our ultimate goal

Q: Is there any other way to order your products?

A: Since we only deal in mail order products via the internet, there is no other way to buy our products.

Q: How can i contact your customer services

A: You can email us via the website - Please Click Here ( we aim to reply to all mails within 24hrs usually less)

Q: Do I need a prescription to order?

A: No prescription is necessary

Q: Is it legal to purchase these products?

A: Since laws differ from country to country, we recommend you to contact your local FDA or customs office regarding the regulations and restrictions of your country.